01
Hosted Dialer
Launch outbound call campaigns with cloud-based auto and predictive dialing.
Hosted Dialer & PBX
Cloud voice infrastructure built for scale
Handle inbound, outbound or blended calls with ease. No hardware, no maintenance — just reliable, cloud-based voice tools ready to go, backed by local numbers in all 51 US states.
- Same-day provisioning
- No hardware required
- No long-term contract
All 51 states
Local DID coverage
99.99% uptime
Geo-redundant
VoipXDialer provides local numbers and voice termination across all 51 US states. See the full list on the coverage page.
Trusted by contact centres, BPOs and ITSPs across the US
Carrier-grade
SRTP encrypted
Tier-1 interconnects
24/7 NOC
WebRTC ready
01 / Services
What we do
Everything your voice stack needs, in one platform
Six carrier-grade services that work on their own or together — provisioned from a single portal, billed on a single invoice, supported by one team.
02
Local Number Services (DID)
Get instant access to local numbers in all 50 US states.
03
Hosted PBX
Run your business phone system in the cloud with full control and zero hardware.
04
Toll-Free Numbers
Let customers reach you easily with toll-free access nationwide.
05
Media Proxy
Secure and optimize VoIP traffic with low-latency media relay.
Call Termination Services
Deliver clear, reliable voice calls nationwide at competitive rates.
02 / Why teams switch
The short version
Live in hours. Global from day one. Scales without a rebuild.
Instant setup
Accounts are provisioned the same business day. Upload a list, pick a dialing mode and start talking — the agent interface runs in the browser, so there is nothing to install or ship.
Nationwide coverage
Local numbers across all 51 states and hundreds of area codes, plus toll-free ranges and nationwide termination — all from the same portal.
Scalable & customizable
Go from five seats to five thousand concurrent channels without changing platform. Routing, dial plans and integrations bend to your workflow, not the other way round.
03 / Hosted Dialer
Outbound engine
Turn ring time into talk time
Our predictive engine measures answer rates, handle time and agent availability in real time, then paces the outbound call rate so a live customer is waiting the moment a seat frees up.
- Predictive, power, progressive and preview modes
- Answering machine detection filters voicemails automatically
- Blended inbound and outbound on one agent pool
- Supervisor barge, whisper and monitor from a live wallboard
- DNC scrubbing, calling windows and abandon-rate caps
Talk time per agent hourPredictive vs manual
+41%
Idle time removedRing, dead air, voicemail
−63%
Voicemails filteredAnswering machine detection
Auto
Abandon rateConfigurable regulatory cap
<3%
Platform telemetry
Numbers we publish and stand behind
Coverage
51
States with local DIDs
Uptime
99.99%
Geo-redundant platform SLA
Footprint
9
US points of presence
Support
24/7
Engineer-led, 365 days
04 / Onboarding
How it works
From first call to full campaign in four steps
No procurement cycle, no rack space, no eight-week deployment project.
Tell us your setup
Seat count, destinations you dial and any numbers you need to port. A specialist scopes it with you the same day.
We provision
Agent seats, DIDs, trunks and routing profiles are configured for you — usually within hours of the call.
Test on real traffic
Benchmark answer rates and call quality against your current provider before you commit any volume.
Scale up
Add seats, numbers and countries as you grow. Capacity changes are a setting, not a migration.
05 / Numbers
Coverage
Sound local in every market you sell into
A familiar area code lifts answer rates dramatically against an unknown out-of-state number. Buy genuine local DIDs in the cities your customers live in, and route them anywhere in your stack.
- Local DIDs in all 51 states and hundreds of area codes
- Toll-free 800, 833, 844, 855, 866, 877 and 888 ranges
- Instant activation on most ranges, no minimum term
- Bulk and API ordering for campaign rotation
- Managed porting for your existing number estate
South
Local DIDs & termination
17
West
Local DIDs & termination
13
Midwest
Local DIDs & termination
12
Northeast
Local DIDs & termination
9
06 / Why us
Why choose us
Built to remove cost, not add complexity
We run the infrastructure so your team can run the campaigns. That trade is the whole point of moving voice to the cloud.
Save time and money
No PBX hardware, no licence true-ups, no maintenance windows. Pay per seat for what you actually run, and put the capital budget somewhere that earns.
24/7 consultant availability
Support is staffed by engineers who work on the platform and understand SIP — not a first-line queue reading from a script. Available every day of the year.
Scale your business
Add agents, numbers, countries and concurrency on demand. The platform that runs your first ten seats is the one that runs your first thousand.
07 / Pricing
Plans
Straightforward per-agent pricing
Every plan includes a free trial, monthly billing and no long-term contract.
Small teams finding their feet
Starter
$24
per agent / month
Everything a lean outbound team needs to start dialing this week.
- Up to 10 agent seats
- Power & preview dialing
- Browser-based agent softphone
- 1 local DID included
- Call recording — 30 day retention
- Standard reporting dashboard
Most popular
Scaling call centres
Growth
$39
per agent / month
Predictive dialing, blended queues and the analytics to tune both.
- Up to 100 agent seats
- Predictive dialing + AMD
- Blended inbound & outbound queues
- Hosted PBX with multi-level IVR
- 5 local DIDs included
- Supervisor barge, whisper & monitor
High-volume & regulated operations
Enterprise
Custom
tailored to your volume
Dedicated capacity, custom routing and a named technical contact.
- Unlimited agent seats
- Dedicated media proxy & PoP pinning
- Custom least-cost routing profiles
- Premium CLI termination rates
- Bulk DID & toll-free provisioning
- SSO, granular roles & audit logging
Need custom routing, dedicated capacity or committed volume? See full plan details or talk to sales.
08 / Customers
Customer stories
What operations teams tell us after the switch
We moved 140 agents off an on-premise dialer in under three weeks. Talk time per agent went up by roughly 40% in the first month, and we finally stopped losing mornings to hardware faults.
Local DIDs across twenty-two states from one portal, one invoice and one support contact. Our answer rates climbed the moment we switched to matched area codes in each market.
The media proxy fixed a one-way audio problem two other vendors told us was unfixable. Being able to point at per-call MOS data ended a lot of arguments with our upstream carrier.
Hosted PBX across five offices in three states, with internal extension dialing between all of them. Migration was genuinely boring, which is the highest compliment I can pay a telecom project.
Termination rates are competitive, but what keeps us here is that the ASR figures they publish match what we actually measure. That has not been true of any previous carrier we used.
Support answers in minutes and the person answering understands SIP. After years of first-line scripts, having engineers on the other end is worth the switch on its own.
09 / Platform
Integrations
Fits the stack you already run
Open interfaces rather than a walled garden — connect your CRM, keep your carrier, export your data.
REST API & webhooks
Provision numbers, launch campaigns and stream events into your own systems.
CRM screen pop
The matching customer record opens the moment your agent connects.
Bring your own carrier
Route over your existing SIP trunks, ours, or blend both by destination.
CDR & BI export
Scheduled exports and API access so reporting lives where your analysts work.
Softphone & mobile
One extension across desk phone, desktop and mobile with seamless handoff.
TLS & SRTP
Encrypted signalling and media, with IP access control on every trunk.
Recording & QA
Encrypted retention, selective rules and scorecards for quality reviews.
Fraud controls
Destination whitelisting, spend caps and anomaly alerts as standard.
10 / Questions
FAQ
Frequently asked
Most accounts are provisioned the same business day. Because everything is cloud-hosted there is no hardware to ship, rack or configure — you sign up, we provision your seats and numbers, and your agents log in from a browser.
No. The dialer and PBX run entirely in the cloud, and agents connect over WebRTC from any modern browser. Headsets are the only equipment you need, though standards-based SIP desk phones are fully supported if you prefer them.
We are a domestic US provider. Local DID numbers are available in all 50 states and the District of Columbia, toll-free numbers on every major range, and we terminate outbound voice to any US destination.
Yes. Porting is supported for US numbers. Send us your existing ranges and current provider details and we will confirm feasibility and timescales, then run old and new in parallel during cutover so no call is missed.
No. Plans are billed monthly and you can scale seats up or down as your campaign volume changes. Enterprise agreements with committed volume and discounted rates are available if you prefer that model.
Absolutely. You can route outbound traffic over your existing trunks, use VoipXDialer termination, or blend both and route by destination, cost or quality.
Traffic is carried across well-peered points of presence and relayed through our media proxy where it helps. Every leg reports MOS, jitter and packet loss, and least-cost routing automatically fails over from any carrier whose ASR or audio quality drops below threshold.
Support is available 24/7/365 and is staffed by engineers who work on the platform, not a first-line script queue. Growth and Enterprise accounts get priority routing, and Enterprise adds a named account engineer.
11 / Insights
From the team
Guides from our voice engineers
Practical writing on dialing strategy, number estates, call quality and compliance.
Compliance
Call Centre Compliance Essentials for Outbound Teams
Do-not-call lists, calling windows, abandon rates, consent and recording disclosure — the five controls that keep an outbound oper...
Voice Quality
Fixing One-Way Audio: A Practical Troubleshooting Guide
One-way audio is almost always NAT, and almost always fixable in a predictable order. Work through these checks before you open a...
Voice Termination
Understanding ASR, ACD and PDD in Voice Termination
Wholesale voice is sold on price and delivered on quality metrics. If you cannot read ASR, ACD, PDD and NER, you cannot tell a goo...
Ready to put your voice stack in the cloud?
Get a trial account with live agent seats and a test number — usually the same business day. Benchmark our answer rates and call quality against your current provider before you move a single campaign.