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Hosted Dialer
Launch outbound call campaigns with cloud-based auto and predictive dialing.
Hosted PBX
Your whole phone system, running in the cloud
A complete business phone system delivered as a service. Extensions, IVR menus, ring groups, voicemail-to-email, call recording and mobility — all configured from a browser, with no PBX box in a cupboard to fail, patch or replace.
Zero hardware, zero maintenance
No PBX to buy, patch or replace — we run, monitor and upgrade the platform.
Work from anywhere
Desk phone, desktop softphone and mobile app share one extension and one voicemail box.
Enterprise features, SMB price
IVR, queues, recording, reporting and presence included rather than bolted on.
Overview
How Hosted PBX works
VoipXDialer Hosted PBX gives every user an extension that follows them across a desk phone, softphone and mobile app. Build call flows visually: route by time of day, by caller ID, by menu selection or by skill, then fall back to voicemail or an on-call mobile when nobody picks up.
Because the platform is multi-tenant and geo-redundant, adding a site or a country is a configuration change rather than a capital project. Remote and hybrid teams get the same feature set they would in the office, and administrators keep a single pane of glass over the whole estate.
Capabilities
What you get with Hosted PBX
Multi-level IVR
Build auto-attendant menus with time-of-day, holiday and language branching.
Ring groups & queues
Simultaneous, sequential and round-robin distribution with position announcements.
Mobile & softphone apps
One extension across desk phone, desktop and mobile with seamless call handoff.
Voicemail to email
Messages delivered as audio attachments with optional transcription.
Call recording
Always-on or on-demand recording with encrypted retention and access controls.
Time-based routing
Office hours, out-of-hours and holiday schedules per department or per site.
Call reporting
Extension, queue and trunk analytics with missed-call and abandonment views.
Geo-redundant platform
Multiple points of presence with automatic failover and a 99.99% uptime target.
Who it is for
Built for teams like yours
Hosted PBX is deployed most often by the operations below — though the platform is flexible enough for anything voice-shaped.
- Replacing an ageing on-premise PBX without capital spend
- Unifying phone systems across multiple offices or countries
- Supporting fully remote and hybrid teams on one number plan
- Adding professional call handling to a fast-growing SMB
- Giving each client their own tenant in an agency or MSP setup
Technical specification
The detail
Everything your engineers will ask for on the first call.
- Extensions
- From 3 to 10,000+ per tenant
- Endpoints
- SIP desk phones, WebRTC, iOS and Android softphones
- Provisioning
- Auto-provisioning for major handset vendors
- Codecs
- G.711, G.729, OPUS, G.722 (HD voice)
- Security
- TLS signalling, SRTP media, IP access control
- Uptime target
- 99.99% with geo-redundant failover
Customer stories
Teams already running this
We moved 140 agents off an on-premise dialer in under three weeks. Talk time per agent went up by roughly 40% in the first month, and we finally stopped losing mornings to hardware faults.
Local DIDs across twenty-two states from one portal, one invoice and one support contact. Our answer rates climbed the moment we switched to matched area codes in each market.
Questions
Hosted PBX FAQs
Yes. We port your existing numbers across in supported markets, and can run old and new systems in parallel during the cutover so no call is missed.
Usually not. Most standards-based SIP phones work, and we auto-provision the major vendors. If you prefer, your team can work entirely from softphone and mobile apps.
Because the PBX is in the cloud, calls keep flowing. You can configure automatic failover to mobile numbers, another site, or voicemail so nothing is lost.
Yes. Extensions, dial plans and number ranges from different countries can all live in a single tenant with internal extension dialing between sites.
A straightforward deployment is live within days. Timelines are usually driven by number porting rather than by the platform build.
Works well with
Pairs naturally with
Most customers combine Hosted PBX with at least one of these.
02
Local Number Services (DID)
Get instant access to local numbers in all 50 US states.
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Toll-Free Numbers
Let customers reach you easily with toll-free access nationwide.
Get started with Hosted PBX
Talk to a specialist about your volumes, destinations and timelines. Trial accounts are usually live the same business day.