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Local Number Services (DID)
Get instant access to local numbers in all 50 US states.
Hosted Dialer
Auto, predictive and preview dialing from the cloud
Our hosted dialer puts a full outbound contact centre in your browser. Load a list, pick a dialing mode, and your agents start talking to connected humans instead of listening to ringtones — with no servers to rack, no licences to true-up and no maintenance window to plan around.
Up to 3× more talk time
Predictive pacing removes dead air, ring time and voicemails from the agent day.
Live in hours, not weeks
Provision seats, upload a list and dial the same afternoon — browser only, no desk phones.
Compliance built in
DNC scrubbing, per-region calling windows, call recording controls and full audit trails.
Overview
How Hosted Dialer works
VoipXDialer runs a carrier-grade predictive engine that continuously measures answer rates, average handle time and agent availability, then paces the outbound call rate so a live customer is waiting the moment an agent frees up. Answering machine detection filters voicemails before they ever reach a seat, and blended mode lets the same agent pool absorb inbound overflow when your campaign volume dips.
Everything is instrumented. Supervisors get a live wallboard of every campaign, queue and agent, plus barge, whisper and monitor on any active call. Recordings, dispositions and call detail records stream into reports you can schedule or pull through the REST API into your own BI stack.
Capabilities
What you get with Hosted Dialer
Predictive & power dialing
Adaptive pacing algorithm keeps agent idle time low while holding your abandon rate under target.
Preview & progressive modes
Give agents record context before connect for high-value or complex campaigns.
Answering machine detection
Filter voicemails and IVR trees automatically, or drop a pre-recorded message and move on.
Blended inbound + outbound
One agent pool handles campaign dials and inbound queues with priority-based routing.
Supervisor barge & whisper
Coach live, listen silently or join a call outright from the real-time wallboard.
Real-time & historical reporting
Campaign, queue, agent and disposition analytics with scheduled exports and API access.
Call recording & QA scoring
Encrypted storage, selective recording rules and scorecards for quality reviews.
CRM screen pop & webhooks
Push the matching customer record to the agent on connect via REST, webhook or click-to-call.
Who it is for
Built for teams like yours
Hosted Dialer is deployed most often by the operations below — though the platform is flexible enough for anything voice-shaped.
- Outbound sales and lead qualification teams
- Collections and accounts-receivable operations
- Appointment setting and reminder campaigns
- Market research and survey call centres
- BPOs running multiple client campaigns side by side
Technical specification
The detail
Everything your engineers will ask for on the first call.
- Dialing modes
- Predictive, power, progressive, preview, manual
- Codecs
- G.711 a/µ-law, G.729, OPUS, G.722
- Agent interface
- Browser WebRTC — Chrome, Edge, Firefox (no plugin)
- Concurrency
- From 5 to 5,000+ concurrent channels
- Integrations
- REST API, webhooks, click-to-call, CSV/SFTP list import
- Deployment time
- Same-day provisioning
Customer stories
Teams already running this
We moved 140 agents off an on-premise dialer in under three weeks. Talk time per agent went up by roughly 40% in the first month, and we finally stopped losing mornings to hardware faults.
Local DIDs across twenty-two states from one portal, one invoice and one support contact. Our answer rates climbed the moment we switched to matched area codes in each market.
Questions
Hosted Dialer FAQs
Most accounts are provisioned the same business day. Once your seats are live you upload a contact list, choose a campaign mode and start dialing — the agent interface runs entirely in the browser, so there is nothing to install.
No. Agents connect over WebRTC from any modern browser on a stable internet connection. Headsets are the only hardware you need.
Yes. You can bring your own SIP trunks, use VoipXDialer termination, or blend both and route by destination, cost or quality.
The dialer supports DNC list scrubbing, per-region calling-window enforcement, configurable abandon-rate caps, consent flags and full call recording with retention policies.
Yes. Plans start at a handful of seats and scale to thousands of concurrent channels, so you pay for the capacity you actually run.
Works well with
Pairs naturally with
Most customers combine Hosted Dialer with at least one of these.
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Hosted PBX
Run your business phone system in the cloud with full control and zero hardware.
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Toll-Free Numbers
Let customers reach you easily with toll-free access nationwide.
Get started with Hosted Dialer
Talk to a specialist about your volumes, destinations and timelines. Trial accounts are usually live the same business day.