Answers before you have to ask

No. The dialer and PBX run entirely in the cloud, and agents connect over WebRTC from any modern browser. Headsets are the only equipment you need, though standards-based SIP desk phones are fully supported if you prefer them.

We are a domestic US provider. Local DID numbers are available in all 50 states and the District of Columbia, toll-free numbers on every major range, and we terminate outbound voice to any US destination.

Yes. Porting is supported for US numbers. Send us your existing ranges and current provider details and we will confirm feasibility and timescales, then run old and new in parallel during cutover so no call is missed.

No. Plans are billed monthly and you can scale seats up or down as your campaign volume changes. Enterprise agreements with committed volume and discounted rates are available if you prefer that model.

Yes. We set up a trial account with live seats and a test number so you can benchmark call quality and answer rates against your current provider before committing any traffic.

Absolutely. You can route outbound traffic over your existing trunks, use VoipXDialer termination, or blend both and route by destination, cost or quality.

Traffic is carried across well-peered points of presence and relayed through our media proxy where it helps. Every leg reports MOS, jitter and packet loss, and least-cost routing automatically fails over from any carrier whose ASR or audio quality drops below threshold.

Yes. We provide a REST API, outbound webhooks, click-to-call and screen pop so the matching customer record opens the moment an agent connects. Custom integrations are scoped with our team on Growth and Enterprise plans.

Your phone system is in the cloud, so it stays up. Configure automatic failover to mobile numbers, another site or voicemail and inbound calls keep being answered while your local connection is restored.

Support is available 24/7/365 and is staffed by engineers who work on the platform, not a first-line script queue. Growth and Enterprise accounts get priority routing, and Enterprise adds a named account engineer.

The platform supports federal and state DNC scrubbing, per-time-zone calling-window enforcement, TCPA-aligned abandon-rate caps and consent flags. Recordings are encrypted at rest with configurable retention and role-based access.